Return Policy (Nakoda Diamonds)
At Nakoda Diamonds, we strive to ensure that every piece of jewelry you purchase brings you joy and satisfaction. However, if you are not completely satisfied with your purchase, we offer a hassle-free return process within 7 days of delivery. Please read our return policy carefully to understand the terms and conditions.
1. Eligibility for Returns
- Timeframe: Returns are accepted within 7 days from the date of delivery.
- Condition: The jewelry must be in its original condition, unused, unaltered, and with all original tags, packaging, and certificates intact.
- Proof of Purchase: A valid invoice or order number is required for all returns.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Customized or Personalized Jewelry: Items made to your specific requirements (e.g., engraved pieces, custom designs).
- Earrings for Pierced Ears: Due to hygiene concerns.
- Sale or Discounted Items: Unless the item is defective or damaged.
3. Return Process
To initiate a return, follow these steps:
- Contact Us: Email us at nakodadiamondsfaithfully@gmail.com or call us at +91 7877333351 within 7 days of receiving your order. Provide your order number and reason for return.
- Return Authorization: Our team will guide you through the process and provide a Return Authorization Number (RAN).
- Pack the Item: Securely pack the jewelry in its original packaging, including all tags, certificates, and invoices.
- Ship the Item: Send the package to our office address: Nakoda Diamonds
- Office 401, Jin Ratan, Diamond Market,
- Mahindharpura, Pipla Sheri,
- Surat (Gujarat) 395003
- Shipping Cost: The customer is responsible for return shipping costs unless the return is due to a defect or error on our part.
- Recommended Courier: Use a reliable and insured courier service to ensure safe delivery.
4. Inspection and Refund
- Once we receive the returned item, our team will inspect it to ensure it meets the return conditions.
- If approved, your refund will be processed within 7-10 business days using the original payment method.
- Refund Amount: The refund will include the cost of the jewelry minus any shipping charges (if applicable).
5. Exchanges
- If you wish to exchange an item, please contact us within 7 days of delivery. Exchanges are subject to product availability.
- The customer is responsible for shipping costs for exchanges unless the exchange is due to a defect or error on our part.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a return, replacement, or refund at no additional cost to you. (Customer needs to ensure to create a video at the time of delivery for Damaged or Defective items, will be used for the reference).
7. Cancellation Policy
- You may cancel your order within 24 hours of placing it, provided the item has not been shipped. Once the item is shipped, our standard return policy applies.
8. Contact Us
For any questions or assistance regarding returns, exchanges, or refunds, please reach out to us:
- Email: nakodadiamondsfaithfully@gmail.com
- Phone: +91 7877333351
- Address: Nakoda Diamonds
- Office 401, Jin Ratan, Diamond Market,
- Mahindharpura, Pipla Sheri,
- Surat (Gujarat) 395003
